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M&M Plumbing, Heating, and Cooling M&M Plumbing, Heating, and Cooling
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Code Of Ethics

Our STandards

Customers

  • We will serve our customers with integrity, competence, and objectivity.
  • We will deliver to our customer all that we promised through value-added services.
  • We will perform our work to meet technical codes or better.
  • We will explore each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
  • We will respect each customer’s home and property and leave them as clean as we found them.

Employees

  • We regard our employee’s satisfaction as important as customer service and company profitability.
  • We subscribe to the premise of win, win, win.
  • We will assign technical and support personnel to each job in accord with their experience, knowledge, and expertise.
  • We will foster training for all our employees on an on-going basis to improve and uphold high performance standards.

Professional Responsibility

  • We will perform jobs for which we are qualified by our experience and technical competence.
  • We will make Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.
  • We will stand behind our work.
  • We will not provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.
  • We will not advertise our services in a deceptive manner.
  • We will maintain a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.

Earnings

  • We will agree with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
  • We will make it our moral imperative to maintain a profitable business as part of our responsibility to our employees and our families.
  • We will be mindful of the honest value received by the customer and our right to an ethical profit.

Social Responsibility

  • We will be good corporate citizens.
  • We will protect the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
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Our Reviews

Hear From Your Friends & Neighbors

At M&M Plumbing, Heating, and Cooling, your satisfaction is our priority! See for yourself what our customers have to say about working with us.

    "Excellent Service"
    Their communication with me by phone was excellent. They had our water going in no time and my kids were able to enjoy their few days away with no interruptions to their plans.
    - Kathy C.
    "Loyal Customer"
    Collin was great! On time, a friendly professional, expert on the technical aspects of my geo unit as well as the furnace. Very thorough and quick to explain what he was checking and the results.
    - Tom M.
    "Great Company"
    M&M Plumbing is a great company, always prompt, courteous, and professional. They are the company we've trusted with any heating, cooling or plumbing needs since moving to Northern Michigan.
    - Carol F.
    "Super Helpful"
    Super helpful! They were able to make an apt for me right away. Collin was awesome, walked me through the process and let me know what I needed to know and had my air conditioner up and running right away.
    - Stephanie H.
    "Very Satisfied"
    Nick arrived within the time block that was texted. He was very personable and professional. He explained what was required after inspecting my furnace and completed the work thoroughly and in a timely fashion.
    - Shery P.
    "Very Courteous"
    Jeffrey arrived at the expected time.. He was very courteous, easy to talk to and he was very knowledgeable. He explained to us what he was doing in a non technical manner so that we could easily understand.
    - Tom S.
    "Nice & Helpful"
    They got my pump replaced the same day I called so I was very thankful to have it done in a timely manner. Very nice people to work with and helpful with financial matters.
    - Rita D.
    "Competent & Professional"
    Nick P. Serviced our furnace to prepare it for winter. We are very confident using M&M. They are very competent and professional. Nick reflects the company’s good reputation in northern Michigan.
    - Valerie H.
    "Great Work"
    Jason is always great at opening and closing our cottage. He has been doing this for Tresa for years and knows all the quirks that go along with our 80+ year old cottage. We love M&M Plumbing!
    - Sherrie S.

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